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Susan N
1 reviews | Active since Dec 2023
12 Sept 2024, 14:28
I'm Trans Stinking I am
Try to get hold of them. They don't respond to emails due to security reasons. They don't answer the phones. Their chat on Whatsapp and Text, Oh Wow, I'll be 6foot under before they respond. Their reset password and username does not work either. Every time you code in an acceptable password it is not good enough. ABSOLUTELY PATHETIC ALL ROUND.
Helpful (0)
Replies (3)0
Replies (3)
Transunion Credit Bureau's replyOfficial
12 Sept 2024, 14:38Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply12 Sept 2024, 14:38
Official
Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
I have escalated your query and one of our agents will be contacting you with feedback.
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Susan N's updateReviewer Update
12 Sept 2024, 14:54Oh indeed. Well one of your agents was chatting on Whatsapp. They could not help. I called back in as advised to and the prompts did not work and I was sent back to the main menu. So, who is going to sort this out once and for all, I'm furious. And I intend to report it. I'm sick of trying to get someone to help me without being told to phone in or whatsapp or some other nonsense. An agent won't do. A Director should be calling me to apologise and sorting it out there and then. Long overdue.
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Susan N's update12 Sept 2024, 14:54
Reviewer Update
Oh indeed. Well one of your agents was chatting on Whatsapp. They could not help. I called back in as advised to and the prompts did not work and I was sent back to the main menu. So, who is going to sort this out once and for all, I'm furious. And I intend to report it. I'm sick of trying to get someone to help me without being told to phone in or whatsapp or some other nonsense. An agent won't do. A Director should be calling me to apologise and sorting it out there and then. Long overdue.
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Susan N's updateReviewer Update
12 Sept 2024, 15:03I will say one thing though - DARION - IS THE ONLY PERSON THAT HAS TRIED TO HELP. Seriously deserves a promotion or major recognition.
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Susan N's update12 Sept 2024, 15:03
Reviewer Update
I will say one thing though - DARION - IS THE ONLY PERSON THAT HAS TRIED TO HELP. Seriously deserves a promotion or major recognition.