ID COPY ISSUE !!!

A dispute was logged on behalf of a client and documents were sent.

I called in to follow up and i was advised that i did not attach the Id copy. i resent my Id copy which was attached with all the other documents and called to follow up and was advised that the ID copy is not clear.

The id copy i used is the same id copy i have been using for the past 2 years when logging disputes but to my surprise someone decided that it is not clear and everyone else say it is not clear.

please assist.

below are the ref numbers i have used recently with the same ID copy and it was accepted .

TU*** TU*** TU***