MM
Mbongo M
1 reviews | Active since Nov 2013
26 Aug 2020, 20:54
I paid for a new report but never got one
On the 22 Aug 2020 I paid to get a new report from TransUnion. But I never got the report. When I log in, I just displays a credit score that reads "Your Credit Score AS OF 2017/07/25". I previously pulled the free annual report on 18 May 2020, and this is the report that still shows on my Dashboard. I sent an email to *** on the same date, 22 Aug 2020 enquiring about this but I never got any response. These people basically ****** me cause I paid for a service and they never provided it. This is day light *******.
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Replies (3)
Transunion Credit Bureau's replyOfficial
27 Aug 2020, 10:29Good day,
Apologies for the inconvenience that you have incurred, your updated credit report and score has been emailed to you
Apologies for the inconvenience that you have incurred, your updated credit report and score has been emailed to you
Transunion Credit Bureau's reply27 Aug 2020, 10:29
Official
Good day,
Apologies for the inconvenience that you have incurred, your updated credit report and score has been emailed to you
Apologies for the inconvenience that you have incurred, your updated credit report and score has been emailed to you
MM
Mbongo M's updateReviewer Update
27 Aug 2020, 10:53I don't have any email in this regard, as you have claimed. Instead, my online TransUnion account details were changed and now my account is locked. Note that the username and password were saved in the browser and I never changed these details. So upon loading these were auto-populated and I would just click login (and I logged in frequently), so there is no way I would have entered incorrect details. Now I have no report that I paid for, and I have no longer have access to the online account. This is pathetic. Rather just pay me my money back and keep your junk service.
MM
Mbongo M's update27 Aug 2020, 10:53
Reviewer Update
I don't have any email in this regard, as you have claimed. Instead, my online TransUnion account details were changed and now my account is locked. Note that the username and password were saved in the browser and I never changed these details. So upon loading these were auto-populated and I would just click login (and I logged in frequently), so there is no way I would have entered incorrect details. Now I have no report that I paid for, and I have no longer have access to the online account. This is pathetic. Rather just pay me my money back and keep your junk service.
MM
Mbongo M's updateReviewer Update
31 Aug 2020, 10:58I want my money back. I never received the credit score and report hat I paid for. After my complaint you **** and said you emailed me the report, but still I never received it. I want a refund for the services paid for, that were never rendered.
MM
Mbongo M's update31 Aug 2020, 10:58
Reviewer Update
I want my money back. I never received the credit score and report hat I paid for. After my complaint you **** and said you emailed me the report, but still I never received it. I want a refund for the services paid for, that were never rendered.