horrible service

Good day <br> <br> Today I spent 20 minutes on a call for nothing but bad service<br> Im hoping that I dont have to pull everyone under the same mat here, with the horrible experience I have received... 1st I call n this women (pamela)screams at me, while im giving her a ticket number, to say that I dialed the wrong number<br> I dont work for transunion, how was I suppose to know its the wrong department, speaking over me while im talking..! <br> <br> Then I dial the right number, an end up with even worst service, I spoke with someone Nonklangkla... who 1st said that she can only view my email after 5 working days, but information was given that the documents was received, then I ask to speak to the manager, she advise me it might take 4minutes... I continue holding, to find that the manager told her what to do, <br> <br> I politely ask can u for the second time let me speak to your manager,<br> <br> I spoke to Bongani, during the call, an the call cuts, I redialed I speak to the same agent, an she tells me the manager left work, in that 10 seconds...<br> <br> Im really not happy with this *********** service, <br> <br> <br> Im sure that you guys can give a client better service an take pride in your work,