hassle to get TU to receive dispute documents

I am experiencing extreme difficulty to remove debt review from my profile. The difficulty is their system to receive required documentation. 16 Jul - I have logged a query via phone with the call centre and received 2 ref numbers for the 2 accounts in question. I have also asked exactly what documents should be provided. 17 Jul- I emailed all docs pertaining to both ref nrs 17 Jul - TU smssed to request a better quality ID copy that i must FAX. I dont have access to a fax so i emailed it 18 Jul - TU smssed to request clearance certificate that i already sent them on 17 Jul. They asked to fax it, again i emailed it 23 Jul - TU smssed to request i fax my ID copy and proof of residence, which I already emailed on 17 Jul. 25 Jul - I went to Postnet to fax ALL required docs for both ref ns again received sms from TU asking again for a better ID copy. another sms asked for the signed dispute form that the call center agent didnt tell me about and that i cant find on their website to download and fill in. I thought if i logged my queries online and uplaod the docs online then this would solve all problems, but the system keeps throwing out error message so I emailed ALL documents again. 26 Jul - received email from GU saying they no longer accept any disputes/queries over email (disputes @ transunion.co.za) and that i need to call in. when i call in and follow the voice prompts, opt 2 to enquire about existing queries, there is no further option to connect you to an agent. its merely a recorded message saying they are busy resolving queries. I still dont know where to get the dispute form. I dont k ow if they now finally have all my documents tat they keep on asking for. Its really a hassle to get this sorted out. I have to visit postnet to fax. they cant expect a fax to show your ID photo clearly and they dont accept it via email and I keep on having to resend docs already sent.