NJ
Nardus J

1 reviews | Active since Apr 2025

08 May 2026, 09:49

Gross negligence Transunion.

Most probably the worst company i have had to deal with. I received my clearance certificate on the 30 January 2026. After a massive investigation and a directive from the NCR, Transunion has still up till today failed to take of my debt review flag of my profile. After the directive from the NCR i received a mail stating that the information was rectified, when i checked my profile on Transunion yesterday, the flag was still on my name. I tried calling but there is absolutly no one you can talk to in person only the computerised chatbot, wich by the way i am still waiting for a agent to contact me theough the chat bot. This is gross negligence to the highest level from a company that claims to be fair and on time. I would suggest to all financial institutions rather find alternative credit bureaus as Transunion is misleading the public and financial institutions with false information and this is affecting the livelihoods of many people as well as the economy of South Africa. TRANSUNION GET YOUR ACT TOGETHER, we as public cannot have a credit bureau that does not care about the livelihood and economy serving us.

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Replies (2)
Transunion Credit Bureau
Transunion Credit Bureau's reply08 May 2026, 10:38
Official
Hi there, thank you for contacting TransUnion South Africa, 

 I have escalated your query and one of our agents will be contacting you with feedback. 
NJ
Nardus J's update08 May 2026, 10:44
Reviewer Update
Same message as last..: when will you contact me?? In the year 2100????