Great information, but their faulty logging in process makes the service useless

I've recently purchased a years' subscription to TransUnion in order to have constant access to my credit record, and to also be notified when my personal information is detected on the dark web. The service is good - although their credit report differs from Experian in terms of queries etc., I do get notified whenever someone does a query on my name through the transunion system, and my account information seems to be as up to date as possible given that lenders need to update accounts (which seems to be sporadic). I think I got value for money in terms of the information at my disposal (even taking into consideration that Experian offers the same service free of charge, and so does ClearScore, although ClearScore seems highly inaccurate). Where I have encountered considerable difficulty is on their login system. Firstly, why this is not an app?? It would be a fantastic service if it were developed into an app with biometric access capabilities. Secondly, trying to log in via a browser is a real pain. You log in, then the site buffers for anything from 10 seconds to 3 minutes. Sometimes the OTP never arrives (which you need in order to access your profile), and if that happens three times in a row, your account gets locked by Transunion. You then need to call Transunion (no other avenue exists) to unlock it - which is just silly in this day and age - and their automated system does not list "unblock/unlock account" as an option, so you have to wait for all options, and then work out how to get to an actual person. Dont be fooled by the automated responses that make it seem like you can chat to an agent on WhatsApp - you cant - only voice calls can be used to unblock/unlock accounts). The last two times I called Transunion after being locked out by their timing out website, they said they had sent me a text and email with the necessary link, but this never arrived (on both occasions on two separate days). It took me three calls to sort this out, and about 30mins of airtime in total. I know for a fact that I will encounter this issue again in the next while because of their laggy login system. As a result, I would not advise anyone to pay for the Transunion services. Mycreditcheck by Experian is pretty much the same thing, has no issues in terms of logging in, and it is free of charge. I have asked Transunion how I communicate with them to let them know my frustration, as a paying customer, but I don't think their systems are designed to receive feedback from their clients - so I dont think this will be addressed any time soon.