AvdM
Anche van der Merwe

1 reviews | Active since Mar 2017

28 Dec 2023, 09:48

Give up before you try fixing an issue with them

Husband was cleared from debt review more than a year ago however transunion refuse to update their systems. We have been struggling for more than a year to sort this out.. about a month ago it was the debt review company that allegedly did not send the clearance certificate. 2 weeks ago it was the email address they sent the certificate to was incorrect. Last week they said we must send it so we did and got a reply saying the debt review company must sent it so they did AGAIN... TODAY they saying the 1st email address we sent it to was correct not the 2nd one ... THEN we send it again and now the story has changed AGAINNN .. they now dont work with the debt review companies we need to contact NCR for them to update it and contact transunion... what a load of utter bull****. . . From pillar to post to ***kol. When you have an issue rather just give up before you start they are a bunch of idiotic, *********** people that will never assist you .

0
Replies (2)
Transunion Credit Bureau
Transunion Credit Bureau's reply28 Dec 2023, 11:12
Official
We have escalated your query and one of our agents will be contacting you with feedback. 

Kind regards! 
AvdM
Anche van der Merwe's update28 Dec 2023, 11:37
Reviewer Update
Oh wait i forgot to add.. my husband asked numerous times for their complaints department details as well as ombudsman details however never got a response. Now that we on Hello Peter we get a response someone will contacy us with feedback ... feedback how... did you get his personal details .. no... did u call me and ask for some references to the complaint.. no
I do not believe a single thing you people tell us because its all a bunch of lies.