Frustrating, unprofessional service.

I am trying to reset my online account credential as the website says my account is locked and that I should call you. I* have been calling now the whole morning and all your consultants cannot hear me. They do not even put the phone down but start chatting and laughing while I am left frustrated and screaming "hello hello hello". I have established that it is not my phone as I have called and spoken to other people from the same phone with no issues. If there are issues with your phones why is the matter not being resolved?????? This is damn frustrating for a big Credit Bureau company. Someone contact me and help me please.