From Bad To Good

Good day, i have phoned your contact centre trying to get a dispute resolved as someone did a credit check on my name and the default was still on my name. when i called to have the letter sent from transunion, the agents always said the cannot assist as it is automated i must wait. I really didnt like the mentality that they worked with. Today, i spoke to a very helpful gentleman DARION ADONIS. He understood what i required, and then spoke to his supervisor who assisted with a letter. This was the best experience i have had with Transunion thus far. I do hope this gets to him.

Darion Adonis, Keep on being a great Customer Care agent. You listen to the clients needs and help them with a smile. I would be proud to have you in my department if i had a call centre.

All the best.

Regards