Fix my profile asap

My creditor had emailed on the 9th March to report the judgement on my profile and update payment profile this to date has still not been done and on numerous occassions I have tried to reset my password online and yet it isnt happening. I want you to remove th incorrect information from my profile and update the missed payements you keep registering for an OMF account when it is being paid ever month via the creditor debit order.