False promises, staff don't know their work!

I have been calling TransUnion for assistance, hoping I will get right. Since the 9th December 2022 till today I haven't received help. My issue is I need my credit report ASAP. I need to respond to a job offer. Basically I am on a line to loose this opportunity because no one can assist me there. I have calling from the 9 -12 12th still no luck. I just need 2 things: my previous number to be changed to my current number. I have received a link to add my I'd & proof of address which I have done so but still no luck. My concern is staff keep telling they don't know why the system declines my request. This is not good at all!!!! Why are they there??

How can staff tell me that they can't help? The worst yesterday around 16:12 pm I called in to speak to a Available Team Leader. I was put on hold asked why and how can they help rather a Team leader. I then we explained to the agent that I need my credit report. Please Please. My airtime hot cut off they don't bother coming back to you. This is not on. :-( Bad Bad Bad service.