Extremely bad service - will not renew my subscription

Extremely bad experience - wanted to access my paid credit profile, but their system indicated that my password expired and I had to change it. So I tried several times on their website without success - there is an issue on the website.. So I phoned them, and they suggested the whatsapp route. Waited for ages for someone to respond and then they wanted to do a verification. My address is an issue in the process, and they said I needed to send the required documents to update it. But this is not the issue, it is mistake or issue on their website and now they are saying that the verification can take up to 5 days! For a paid subscription, go figure. This is very bad service!!!!!!!!!!