EXREMELY BAD SERVICE

I need to send TransUnion paid letters and that my account has been closed but I have been sent from pillar to post without being transferred any any consultant. All I want is an email address to which I can send my paid up letter to but no-one is willing to assist. I being referred to a robotic system which is not helpful and i hold for almost for 30 minutes for an agent but to no avail. This system is EXREMELY BAD, NOT USER FRIENDLY AND NO DIRECT CONTACT between an agent and customer so they hear the needs of a customer and direct them to a relevant department.

As It is, I have not been assisted