Even most basic login reset is impossible for Transunion.

I received an sms for change on profile. I forgot my username and password and been battling for 2 days to login. Their online process only allows you to update Password, and not username (even thought it is the same hyperlink name on the website). I spent more than an hour. I get the email to reset, and then just password amendment. I sent an email to support. I have now also been on a call with their call centre - they sent me a temporary username and password, but only receive username which is 2 characters instead of 8 as per required online. It is just a dismal display for a company that should be so key to a working financial system. How difficult is it just for me to get my login details again?!?!?! Pure basic process - what else is failing if they cannot do this.

I have now spent 2 hours (and I do understand website, logins etc) - so it was not due to a lack of effort before sending this review.