Does Transunion really care? My experience says not....

I received an sms at the end of March saying that my personal financial information had been part of the data involved in the cyber attack they experienced recently and directed me to their website. There I found that victims such as myself could get access, free of charge for a year, to an alert product they have called Trueidentity. I have since then been trying to activate this product. I have been promised phone calls that never come, I have had to verify my account with them via a phone verification process which looked fine on my side but today I found was was rejected a week ago but no-one bothered to contact me - and still my data is at risk, through nothing I have done. Transunion seem to me to be going out of their way to make it difficult for me to protect myself....