TP
Taylor P

1 reviews | Active since Dec 2018

15 Jan 2021, 11:18

Documents received however not resolved because still awaiting documents that have been sent to update my information.

I lodged a dispute with Transunion in December Regarding my Avon and Game account TU*** This is my reference number. I sent both letters the Avon and Game paid up letters to the on the 11 December 2020 The dispute I lodged was to take 20 working days and today the dispute should have been resolved however I called Transunion during the week and they confirmed that they never received the Avon letter and I had to resend it and that also resulted me now having to wait another 20 working day for this now to be resolved I proof that I did send the letter via email I have even sent Transunion a screenshot of the email I sent them there was no response I am furious as I am struggling to my details updated since last year 2021 the process to get your name clear is taking forever I don't understand why they haven't rep**** because Now i must wait another 20 working days because of the paid up letter they claim to not have received and I did send it and I have an email to prove that I have sent it.

0
Replies (3)
Transunion Credit Bureau
Transunion Credit Bureau's reply18 Jan 2021, 10:28
Official
Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion 
TP
Taylor P's update25 Jan 2021, 08:51
Reviewer Update
I lodged a dispute with Transunion in December Regarding my Avon and Game account TU************* This is my reference number.
I sent both letters the Avon and Game paid up letters to the on the 11 December 2020
The dispute I lodged was to take 20 working days and today the dispute should have been resolved however I called Transunion during the week and they confirmed that they never received the Avon letter and I had to resend it and that also resulted me now having to wait another 20 working day for this now to be resolved I proof that I did send the letter via email I have even sent Transunion a screenshot of the email I sent them there was no response I am furious as I am struggling to my details updated since last year 2021 the process to get your name clear is taking forever I don't understand why they haven't rep**** because Now i must wait another 20 working days because of the paid up letter they claim to not have received and I did send it and I have an email to prove that I have sent it.





TP
Taylor P's update26 Jan 2021, 13:57
Reviewer Update
I lodged a dispute with Transunion in December Regarding my Avon and Game account TU************* This is my reference number.
I sent both letters the Avon and Game paid up letters to the on the 11 December 2020
The dispute I lodged was to take 20 working days and today the dispute should have been resolved however I called Transunion during the week and they confirmed that they never received the Avon letter and I had to resend it and that also resulted me now having to wait another 20 working day for this now to be resolved I proof that I did send the letter via email I have even sent Transunion a screenshot of the email I sent them there was no response I am furious as I am struggling to my details updated since last year 2021 the process to get your name clear is taking forever I don't understand why they haven't rep**** because Now i must wait another 20 working days because of the paid up letter they claim to not have received and I did send it and I have an email to prove that I have sent it.