Dissapointed by Transunion

In Feb 2018 an account was paid in full, the creditor emailed this information over to Transunion with the paid up letter, but till to this moment nothing has been done. Creditor did show me several emails that were sent to transunion. All the other credit bureau updated but Transunion. Even when I called to follow up myself, email address is confirmed that it is correct, however all the time I'm being told that the matter is escalated, promised a team leader will get back to but nothing is still being done. Agents I spoke to Nonhlanhla, Busi, Nhlanhla and Mahlodi. I even tried to upload on your system but your system is ALWAYS giving error messages even when I email myself no one responds or even acknowledge receipt.

Whats the point of being subscribed to Transunion if they themselves don't update once details so their name could be cleared. This is a really disappointing and an inconvenience as I do need to use my profile on other things and this has delayed all that.