FP
Felicia P

1 reviews | Active since Sept 2022

09 Jan 2024, 10:53

Dissapointed

I spoke to agents so far from Transunion and could not get any assistance, Transunion is not updating my credit history and they know very well majority of the banks are using them which makes it difficult to apply for credit. I still have inquiries from 2022 and old accounts showing on my profile which is affecting my score. Why can't you as TransUnion update monthly like your Experian? I've called the call center and I couldn't get assistance. Why does one have to go on to Hello Peter and get assistance? @tranunion May you please have a regular update on your systems as many South Africans are depending on your system. You have agents working however we not getting the help we need. CAN SOMEONE PLEASE ASSIST AND UPDATE MY PROFILE. PLEASE REMOVE THE OLD ACCOUNTS AND OLD INQUIRIES REFLECTING ON MY ACCOUNT!!!!

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Replies (1)
Transunion Credit Bureau
Transunion Credit Bureau's reply09 Jan 2024, 11:19
Official
Hi there, thank you for contacting TransUnion South Africa, 

I have escalated your query and one of our agents will be contacting you with feedback.