Dispute long over due |

I logged a dispute on behalf of a client on the 29/06/2022. I called a few days later and i was advised that the investigation is on day 3. I called to get feedback on the dispute on day 8 i was advised that investigation is on day 5... i later called in on day 7 to follow up i was told investigation is on day 5.

Today i called in again but was still told that the investigation is on day 5. I told the lady i spoke to that this investigation has been on day 5 for two weeks, she said that it doesnt show on the system that i have been calling. she says the last call was on the 9th.

I need urgent assistance as the client needs feedback on the dispute.

Please assist.

my details Nasiphi Nkonjane *** *** ***

Client details Nomusa Pitse TU*** TU***