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Bronwyn M
1 reviews | Active since Apr 2017
12 Aug 2022, 12:34
Dispute logged incorrectly
My husband logged a dispute on 15/7/2022 for an accou t which is prescribed and we sent the prescription letter.He called today to follow up as it is the 20th day.They advised it was logged incorrectly as a paid up account and they want to start the process from the start.Thia is absolutely unfair and disgusting service
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Replies (3)0
Replies (3)
Transunion Credit Bureau's replyOfficial
15 Aug 2022, 08:26Good day,
I have escalated your query and one of our agents will be contacting you with feedback.
I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply15 Aug 2022, 08:26
Official
Good day,
I have escalated your query and one of our agents will be contacting you with feedback.
I have escalated your query and one of our agents will be contacting you with feedback.
BM
Bronwyn M's updateReviewer Update
15 Aug 2022, 09:11My husband has just received a response that query TU*** has been resolved and there is credible evidence (which has not been sent) and the information will be retained. How *********** are your staff when the query was logged incorrectly and they can send a response for the incorrect query and state your query on the 12/08/2022. I mean really we disputed the account as prescribed and sent through a prescription letter from the company. The debt counsellor also sent this through and the debt counselling block was removed but the account is still open, how is this possible. So customers will have ongoing disputes because things are not updated correctly.
BM
Bronwyn M's update15 Aug 2022, 09:11
Reviewer Update
My husband has just received a response that query TU*** has been resolved and there is credible evidence (which has not been sent) and the information will be retained. How *********** are your staff when the query was logged incorrectly and they can send a response for the incorrect query and state your query on the 12/08/2022. I mean really we disputed the account as prescribed and sent through a prescription letter from the company. The debt counsellor also sent this through and the debt counselling block was removed but the account is still open, how is this possible. So customers will have ongoing disputes because things are not updated correctly.
BM
Bronwyn M's updateReviewer Update
16 Aug 2022, 08:49Still no reply from Transunion
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Bronwyn M's update16 Aug 2022, 08:49
Reviewer Update
Still no reply from Transunion