dispute flag

My dept counselor submitted all the required documents to TransUnion on the 31st of October 2019, my accounts and dept review flag was updated as they were supposed to. But the dispute flag is still on my profile. I have been calling in since last week for them to remove it and all I get is that they have escalated it and it will be updated in 48 hours also "Bongani their supervisor will call me back which he never did". 5 days later they told me that they only remove flags on Thursdays, Another Thursday has past and guess what, they still haven't removed the dispute flag. Why am I subscribed to Transunion if they don't update your profile regularly as they promise to do when they ask you to subscribe? My next step is reporting this to the NCR. Case no: TU***