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Pulane M

1 reviews | Active since Jun 2022

13 Sept 2022, 08:47

DISPUTE! DEBT UNMERGE!!!!!

Matter is still unresolved. After my last complain here an agent got in contact with me and thoroughly went through my record. Turns out what they have on record of me is not even my information...my twin sister is the one blacklisted and our credit record was merged. Last week Thursday (08/09/2022) I received an update that the unmerging will take 24hours and I will receive an updated credit report the next day. This has not been done and we are on Tuesday already (13/09/2022). Their phone lines as per last review still do not give an option to speak to an agent or direct you to any relevant department. This has caused such an inconvenience. A simple task of unmerging debt has deemed to be an impossible task for transunion. How do you merge debt of 2 people with different I'd nonsense and names.

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Replies (2)
Transunion Credit Bureau
Transunion Credit Bureau's reply13 Sept 2022, 10:17
Official
Hi there Pulane, thank you for contacting TransUnion South Africa, 

We have escalated your query and one of our agents will be contacting you with feedback. 

Kind regards! 
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Pulane M's update15 Sept 2022, 14:07
Reviewer Update
I have not had an Agent contact me since this response on my post and the matter is still not resolved
No update even on resolving the matter!