Disgusting Service

Hi, I'd like to lodge a complaint against Transunion for disgusting service. I sent through requested documents on 08/12/15 and was told to call 5 days later to ensure the documents are received. I called and spoke to Allen Craig was told that nothing was received however I got an sms saying documents I sent for a different dispute on the same day was received. I requested a different email address as I was not prepared to wait an additional week to find out if my docs was received as it was already more than a month ago that the accounts were settled yet my profile has still not been updated.I requested to speak to the team leader Shanaaz Nkomo and she refused to speak. I then requested to speak to Shanaaz Nkomo's manager which is Steven Esterhuizen and was told that he is not available to take calls and no email addresses for either Shanaaz or Steven would be given to me. I have since sent the docs again and will have to wait another 5 days to see if they 'loose' or do not receive my emails again. This is pathetic service from a company that deals with South African consumers credit profiles!