Disgusting (non existent) service from Transunion

I can't even say that the service from Transunion is beyond shocking because it has been impossible to get any service whatsoever. An employee of my business needs to get a loan from Capitec Bank. The bank has said that she qualifies for the loan but because they can't find our business (her employer) on Transunion she can't get the loan. I have been trying for more than 3 weeks now to get info on how my business can become a subscriber to Transunion. I have had my details taken 5 times now over the phone and was promised each time that someone would contact me by email. The one time was after I drove to Transunion's Sandton offices only to be told that nobody in the office can help me, they all work from home. I then sat in the reception area until someone phoned me and again promised that someone else would contact me. Once again, a week later and nothing! I have just called again and after profuse apologies from whoever answered, I was cut off. You can't leave a review here without selecting at least one star but one should be able to give a minus score.