DISGUSTED SERVICE its our personal lives your messing with.

DISGUSTED SERVICE FROM CALL CENTRE ESPECIALLY the team leader PRECIOUS.( This happened yesterday, details can be provided to listen to the calls). Both my wife and I called to get help with clearing my name as it was cleared from debt review in 2018. but all of a sudden i try to purchase a car and the debt review flag is up again. So we have been calling transunion for help since Monday 29 July 2019 and no could help and no one until today 03 August 2019 is willing to help even thou myself and my debt review company did what we had to. I had to resend the documents for clearance and now we have to wait 20 days for investigation before my name can be cleared and LOOSE my job because i cant purchase a vehicle because transunion put a flag on my name again and I was not informed of it. they have all the documents as wife wifes name was cleared and still is. THIS IS NOT MY FAULT AND DON'T UNDERSTAND WHY I HAVE TO WAIT TO CLEAR MY NAME. you have all the documents and you cleared my name before with those documents. Your TEAM LEADER PRECIOUS spoke to both my husband and I but when we explained our case to her she put the headset or handset on the table and after a while she disconnected the call. SOME QUALITY FOR YOU.... She also advised us that the 17.4 in her view was not valid and we need to get a court order or a clearance letter but if we feel that it is, then we should send it but the investigation may not be concluded then. How is it that a TEAM LEADER in YOUR CALL CENTRE doesn't know the BASIC LAW OF DEBT REVIEW with it being such a huge financial help to so many people in South Africa. And she works for ONE OF THE BIGGEST IF NOT THE BIGGEST credit bureaus in SA. I as the consumer know that the 17.4 is valid for all clients who withdrew from debt review before FEB 2015 when the debt review act was reviewed and changed. So the 17.4 is valid as mine is dated 2011. As advised by the NCR as well......... All I want is for SOMEONE to help me get this sorted ASAP I cant wait 20 or 21 days to purchase the car. I have spent close to 2500.00 on calls as i only have a cell phone to call from but still no help. my debt review company has even resent the documents with details and confirming the debt review laws. I will be taking this to every social platform I can possible log onto as I am inconvenienced and NO the flag was not put on by the debt review company as I was told by your call centre agents. I called them and they are just as confused as to why this has happened. Someone at your offices put up the flag and NOW NO-ONE wants to take RESPONSIBILITY FOR IT. How can transunion not have a escalations department like Experian. In cases such as this they able to assist clients and they are a much better provider. FYI all the bureaus have cleared my name s well as the banks. How many people does this happen too. You hold people financial lives in your hand and don't care. We all have our reasons fro going under debt review and that should not be judge it suppose to help people. Contact details: ***