DISGUSTED AT THE LIES AND SERVICE DELIVERY!!

On the 11 December 2017 i kindly requested that my details be updated, i sent through proof of Address and a copy of my ID, (ref:TU ********** ********** 21)it was NOT done, again i asked that it be updated on the 08 January 2018 (: Ref: TU ********** 8-000063-01) it was STILL NOT DONE!! again i called and waited in excess of 25 minutes in which a consultant said they will do it and that i must send Proof of Address and a copy of my ID yet AGAIN - it was STILL NOT DONE. Again on the 11 Jan 2018 (RE: TU ********** 8-000063-01 ) they said i must send another email in which i did - still nothing was updated. Today, 05/02/2018 a consultant informed me to resend and said he can see it is STILL not updated. this is POOR, LOW SERVICE FOR A BASIC SIMPLE REQUEST FROM A CLIENT. I AM DISGUSED TO SAY THE LEAST THAT " SO CALLED SUPERVISOR" OCTAVIA EVEN CALLED ME LAST WEEK WEDNESDAY TO SAY SHE PERSONALLY UPDATED THE DETAILS, IN WHICH SHE DID NOT! BLUND COLD LIES.!!! YOU MADE ME PAY R80 FOR A CREDIT REPORT AND THEN ANOTHER R380 IN WHICH I STILL CANNOT EVEN ACCESS MY LATEST REPORT ON THE WWW.MYTU.CO.ZA WEBSITE.

I WANT A MANAGER TO CONTACT ME AND RESOLVE THIS WITH IMMEDIATE EFFECT. I AM SICK AND TIRED OF THIS BAD SERVICE.

JULIET ********** 569/02148****0 ID ********** 109083.