AM
AVICK M
1 reviews | Active since Aug 2019
15 Mar 2023, 11:00
Disappointment with Transunion
I pay all my accounts monthly and they are up to date. On the 06 March Absa Vehicle and Asset Finance updated my payment for February 2023, and my transunion score went up from 577 to 592 rightfully so. On the 07 March 2023, African Bank updated my payments for February and my credit score went DOWN. Does not make sense at all. Called Transunion at least 12 times to enquire why this is the case, and got the run-around. However all the consultants that I spoke to said this should not happen. The score in actual fact should have went UP. They escalated the matter to "supervisors" who they said will call me by COB, and it's been 7 days with no response.
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Replies (2)
Transunion Credit Bureau's replyOfficial
16 Mar 2023, 08:15We have escalated your query and one of our agents will be contacting you with feedback.
Kind regards!
Kind regards!
Transunion Credit Bureau's reply16 Mar 2023, 08:15
Official
We have escalated your query and one of our agents will be contacting you with feedback.
Kind regards!
Kind regards!
AM
AVICK M's updateReviewer Update
17 Mar 2023, 08:24Today is the 17 March almost 48 hours after I have logged the query / complaint, and there has been no move on my credit score, neither have I received a call from Transunion. Looks like I will have to go the Ombudsman route on this issue, as it is fairly evident Transunion really does not care about it's customers.
AM
AVICK M's update17 Mar 2023, 08:24
Reviewer Update
Today is the 17 March almost 48 hours after I have logged the query / complaint, and there has been no move on my credit score, neither have I received a call from Transunion. Looks like I will have to go the Ombudsman route on this issue, as it is fairly evident Transunion really does not care about it's customers.