DISAPPOINTING TRANSUNION

I’m a member of TransUnion Credit Bureau and my ID was **********ly used in the Western Cape to open an account with Sportscene retailer, the person also tried to open account at Lewis and Foschini Stores. I alerted TransUnion about these activities and they didn’t do anything about it. After noticing that they were not willing to assist me I decided to flag my ID. To my surprise TransUnion decided to downgrade my score from Good to Favourable based on these activities. I tried to call TransUnion and they sent me from pillar to post, they say I didn’t send the required documents which were sent to ***. I enquired with the call center and was assisted by a lady called Nompumelelo, she tried by all means to assist me but she honestly advised that in regard to the downgrading of score I need to talk with the team that is dealing with disputes, she transferred my call to them and the gentleman by the name of Lindo was terrible in handling my complaints, he had this annoying attitude and he subsequently dropped my call. I doubt if I’m going to renew my membership with TransUnion based on the experience I had when I needed them the most.

Ref No: TU***

Kind Regards Rikhotso GH ID No: ***