Disappointed TransUnion customer.

I have been paying Transunion for my credit report and score for at least 4 years now, and this year I am experiencing problems accessing my report. Their system is forever unavailable and the agreement was that I can access my report at any given time, but now it's been 140 days since I was last able to access my report, I cannot even reach their technical support team. I am very disappointed. TransUnion fix this problem urgently.