Disappointed Client

Last year July when I was submitting an application for car finance I discovered that I was under debt review of which I have never app**** for. I was advised by the banker that I app**** with for finance to contact Tran Union Credit Bureau to have my name removed from the judgement. I contacted the Trans Union call centre and I was advised to call One Debt for a recession letter, then I got the letter in July and submitted it as I received it. Just after submitting it to Trans Union I was told to wait for 7-20 working days to have my profile updated. This was not done in the 20 days. I then contacted them in September to confirm the update, still nothing,I was still told about the 7-20 days waiting period. I then waited for a while then called them in November the problem still persisted, I re-submitted the documents until December the 29th, still no update. I then called them again to confirm and they said it has been updated. I waited until some time in February 2018 to apply for car finance again I still appeared under debt review. I feel someone is *********** with their work, or there is some form of negligence with the Trans Union workers. I am so irritated by their lack of competency in their work. I am also bothered because I am asking myself how many clients besides me are being misled, ignored like I am.