Defaut department team useless

i have an account with transunion for the past ten years i have been paying their services but currently i had a bad attitude with all their defaults department employees, i have request for my defaults to be removed and the creditors which has mistakenly defaulted under my name have also sent an email for them to remove the default judgement and according to transunion it takes seven day to remove or 21 days, but unfortunately on my side it look like it will take a whole year for them to remove as i have made several calls to their contact centre with no help i have tried to talk to senior management who either drop my calls or put me onhold until i drop the phone. i spend more than two hours to speak to a consultant and after what they do is open an incident an tell me they will follow up and guess what am the one who wil call with different people with different response saying they awaiting respond from head office so what am asking myself is is this the same company i joined years back with good service now from good to worse as its either then dont answer your calls or they just take you from pillar to post. i have even went to LinkedIn to sent message to the CEO but guess what the same attitude i get from employee is what i get from the management so it means these runs from their vain.

am nit sure how much i have spend for the past 30 days to get a simple thing to be removed

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