NW
Nastassja W

1 reviews | Active since Sept 2013

21 Jul 2022, 11:38

Debt review status

I'm physically and emotionally exhausted, I was under debt review and have since paid up all my accounts. I received my clearance certificate from my debt counselor. I have literally been calling Transunion from the end of June 2022 trying to get my status updated. First they said that I need to send the clearance and paid up letters and they will update it, after sending it they said they not updating as my status at NCR hasn't been updated yet. I called NCR and my debt counselor who sent me proof that it has been updated on their side. I called Transunion again and was told to send the print screen, after sending it, I called to follow up and was told that they don't accept the print screens anymore but they will look at updating my status. Once again I called to follow up as the feedback I received said my status will remain unchanged. The lady I spoke to yesterday told me that my status has been updated and that it no longer reflects as under debt review, she promise to send me an updated report that shows the update. I received nothing, i called this morning again and the gentleman I spoke to told me that the debt review status still reflects, he advised that his manager will call me back. I'm still waiting. This is delaying my bond application as the banks are not even considering my application because of the debt review status.

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Replies (1)
Transunion Credit Bureau
Transunion Credit Bureau's reply22 Jul 2022, 08:22
Official
Good day,


I have escalated your query and one of our agents will be contacting you with feedback.