CREDIT REPORT TAKING FOREVER !!!!!!!

A request has been sent to request clients credit report on the 3rd October with both id copy and proof of address. we got a response that the id copy was not clear and we sent a picture of the original Id . We received an email that no documents were sent . I sent another email with both documents and we still get an email that the documents are not clear even though they are. can we please get assistance .

Christopher Richard Mnguni ***