Credit report

I have been phoning transunion for the last month going into my second month where am being transferred from one person to another, first they told me to wait 5 working days for my credit report to be updated I wanted atleast 2 weeks then try required a paid up letter which I emailed to them waited another 2 weeks and I had to contact them for feedback, then they required a copy of my ID en proof of residence which I emailed I waited a whole month for them to get back to me and whenever I phone am either told the turn around time is 5 working days or they still investigating my report. When I phoned today I was asked for a ticket number which I never received I didn't even know I was supposed to get a ticket number untill today and the more I explained to the rude consultant that I did not receive a ticket number the more she tell me that I should go through my emails and sms which I did with no luck, and to top it all off she tell me they won't assist me without a ticket number so where should I get one if I wasn't provided with one?? She then transferred me to another department which only she knows why then drop the call how rude.