Credit profile not updated

I have been requesting an update on my credit profile since January 2018.

I have on numerous occasion send through the requested documents which included a paid up letter, proof of residence, copy of ID and a dispute form.

They had said it takes up to 21 working days for a profile to be updated, but 02 months later when a called, i was told they received the other documents but not the dispute form.

Which did not make sense since all the documents were send together in the same email on more than 02 occasions. I then resorted to logging a dispute with the credit ombudsman. The query had to be logged several times as well via email and no written response was received as well.

On the 04th April 2018, I received an sms from Transunion confirming that my documents has been received and no further information has been received since then.

I have been checking my profile since I am a paying client with ITC and still my profile is not yet updated. I do not know what else to do for them to do their job and update my profile. In the meantime i am missing out on an opportunity as my profile is reflecting inaccurate information.

I will greatly appreciate if i can be directed to someone who will be able to assist urgently.