Complaint regarding inaccurate credit profile information

Dear TransUnion credit Bureaus

I am writing to report a complaint against Shackleton, a debt collection agency, regarding the inaccurate information reflected on my credit profile. I kindly request your assistance in resolving this matter.

Background:

I previously had a loan account with Capitec Bank, which was subsequently handed over to Shackleton for collection. However, my credit profile now reflects two separate accounts for the same debt, which is incorrect.

Furthermore, I have fully settled my accounts with Lewis Stores, but the paid-up accounts are still appearing on my credit profile. I have confirmation of payment, and I request that Shackleton updates my credit profile to reflect the correct information.

The inaccuracies on my credit profile are causing me undue distress and potentially harming my credit score. I have tried to resolve this matter with Shackleton, but unfortunately, the issues persist.

I respectfully request that you investigate this matter and direct Shackleton to:

1. Remove the duplicate account reflection on my credit profile. 2. Update my credit profile to reflect the paid-up status of my Lewis Stores accounts.