Complaint

I called TransUnion on the 22nd of Feb 2021, in order to ask for my credit report and I hanged on the phone for 30mins- while waiting for an agent, I then spoke to a lady who asked be to confirm if I have received an SMS and confirm the number so she can authenticate me, which I did. She then asked me for my cell number which I did, and asked my address which I also did and she happy. The problem started when she asked my email address in which is not the same one on the system. *** ...... This was my old address.

She then asked me to email her a proof of residence and a copy of ID, which I did on the 21st of Feb 2021 and I got a Ticket Number: 477634. During our telephonic conversation she said the turnaround time is 5 working days then I'll get feedback or matter will be resolved

after seeing that the turnaround time has gone past, I decided to called on the 4th of March 2021 and I spoke to a guy by the name of Vuyo who said " Sir I see why we couldn't help you, your ID photo is not clear", she went to say, I will escalate this to our admin department so they can check your ID and come back to you in about 24 to 48 working hours. Which I don't mind, what made me mad and disappointed with this company customer service was the fact that I had to take the intimae to call in order to understand what's happen. Even after the turnaround time had gone past. Voice recording info with Vuyo is: Date 4th March 2021, Time 15:32

Call : ***