Called to update bank details but TrueCredit subscription cancelled instead!

Today I contacted Transunion to update my banking details for my monthly TrueCredit debit order. The agent I spoke to recommended that I change from a monthly to a yearly subscription which I accepted. When I got home tonight I logged on to mytransunion.co.za only to find that my TrueCredit has been cancelled! I am thus unable to access my credit profile! I am also unable to contact your customer support as they only operate during office hours!

I DEMAND THAT MY TRUECREDIT SUBSCRIPTION BE RESTORED IMMEDIATELY AS IT ONLY RUNS OUT ON 12 SEPTEMBER 2019!! I HAVE PAID FOR TRUECREDIT UNTIL THAT DATE!! THE YEARLY SUBSCRIPTION MUST ONLY START ON 12 SEPTEMBER 2019!!