Call Centre useless

I am a paying member and I logged a dispute with transunion,its been more than a month now and when I call the call centre they say ********** 466 and press option 2 and 3, and these option they just explain the how long it will take to resolve you issue and when I try different option,the consultant tells me i need to call dispute department,worse part is when you log a call via the website, you don't even get a reference number,why should i continue with my subscription with this bad service,