Blocked out of my account

I've been blocked on accessing my credit profile for WEEKS on a password I had just changed and your system when I tried to log in after. Not an option to try again after sometime but now I must call you and you never answer calls! Some of us don't the time or the money to sit on a call for over 30mins to talk to an agent!

Also, your free credit report service has always been terrible eversince you've stopped emailing it after requesting it, downloading is a problem. Eversince you've had the cyber security attack, accessing our profiles is a nightmare! I understand due dilligence and protection of client information but a lot of companies have managed to implement seamless measures that don't make our lives difficult but you, YOU literally go out of your way to make sure the credit reports we have a right to access is infringed. I've been a client for over 10+ years but every single interaction with you be it phone call, email, online is a nightmare!! I wouldn't give a star at all if there was an option available, you deserve none