Blocked account and failure to update personal details correctly.

I tried to log into my transunion account to get my free credit report on the 25th of July 2018 but could not since i forgot my password. I called the called center to reset the password but was told the account was blocked and need to submit my ID copy and proof of residence. All the required documents were submitted on the same day but unfortunately no correspondence from transunion. Please capture the personal information correctly because your mistake is causing unnecessary delay on my side . Can i please be provided with my free credit report.