bad / terrible / sad / scary service

I have a dispute with Transunion as the is a listing on my name that is not mine. I have been trying for over a month now to sort it out. I have sent in asll the docs as required - with the reference number (twice ) and the dispute was cancelled as they did not receive the documents. I have done it again yesterday (with a NEW query number) .. with the previous emails and sent it off.... If today i dont get an sms asking for my ID and proof of address AGAIN! with the new query number i sent yesterday as well as asking for all my docs again... like seriously .. this is supposed to be a company that handles our credit reporting and disputes but they cant read, receive or sort out a freaking email. thats besides the fact they give you 5 days to hand in your info and they take 21 days to sort it out... How are we supposed to trust that the reports you put up for everyone to see is true and accurate... so disappointed that my future and credit report is in your uncapable hands.