bad servise from itc department

I HAVE EXPIRIENCED A BAD SERVICE FROM ITC I HAVE SETTLED MY ACCOUNT FOWARDED THEM EMAILS EVEN CALLED REQUESTING THEM TO UPDATE MY PROFILE AS I WAS HANDED OVER BY MEDICLINIC FOR CO PAYMENT IF R2500.00...PAID UP LETTER WAS SENT TO THEM I DONT SEEM TO GET ASSISTANCE OR RESPONSE IF SAME HAS BEEN UPDATED.ITS VERY SAD TO BE HELD UP BY SOMETHING THAT YOU HAVE ALREADY SETTLED I WANT TO APPLY FOR A BOND NOW ITS A MISSION AS THIS IS NOT UPDATED.