sS
stephan S
1 reviews | Active since Feb 2021
04 Mar 2021, 12:12
BAd service from transunion no comunication from transunion
My clearance certificate was issued on 9th of february and my profile was updated on the 11th of February today is the 4 of March and transunion still has not updated my profile it still shows that i am under debt review , I was told it takes 21 business day and then someone else told me the credit berues has 7 to 10 working days after receiving the clearance certificate to update the profile , I have emailed them numorous times if i did not phone them today i would have had no feedback from them there service is really pathetic . BEcause of them not doing there job correctly doing it 7to 10 working days , I was declined for a mobile contract . I wish they can respond with a solution where they can do what they need to do to remove the debt review flag . as it was suppose to be done 2 weeks ago.
They need to come up with a solution with removing this credit check from vodacom because of there lack of doing there job . I would like to apply for credit after next week that is 21 days , I expect a call from the ASAP or email or it will reported to the ncr and to facebook and to the newspapers .
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Replies (4)sS
stephan S's updateReviewer Update
04 Mar 2021, 14:41What a joke i send the credit report from transunion to my debt counsellor and he said it has not been updated my profile with them it has almost be 21 working day next week it will be 21 working days and they have done nothing to my profile . I regret to say this but it seems that you need to beg for service to get service these days in south africa . I think its very very poor service
sS
stephan S's update04 Mar 2021, 14:41
Reviewer Update
What a joke i send the credit report from transunion to my debt counsellor and he said it has not been updated my profile with them it has almost be 21 working day next week it will be 21 working days and they have done nothing to my profile . I regret to say this but it seems that you need to beg for service to get service these days in south africa . I think its very very poor service
Transunion Credit Bureau's replyOfficial
05 Mar 2021, 08:13Good day, this matter has been escalated
Transunion Credit Bureau's reply05 Mar 2021, 08:13
Official
Good day, this matter has been escalated
sS
stephan S's updateReviewer Update
05 Mar 2021, 08:51This is not good enough i cant wait another 10 to 20 days for you to do you job correctly because of you i was declined for credit , you should have done the updating of the profile 7 to 10 working day after you received the clearance certificate the first time . So my request is that you update my profile and remove the credit check that was done by vodacom , because my profile should have been updated already when the request was put through. But because transunion did not do what they where suppose to do , I was declined and if this is not done today the following will happen . I will lay a formal complaint at the NCR and the consumers tribnal and on facebook and all social media sites. That you are preventing me from upgrading my credit score .
sS
stephan S's update05 Mar 2021, 08:51
Reviewer Update
This is not good enough i cant wait another 10 to 20 days for you to do you job correctly because of you i was declined for credit , you should have done the updating of the profile 7 to 10 working day after you received the clearance certificate the first time . So my request is that you update my profile and remove the credit check that was done by vodacom , because my profile should have been updated already when the request was put through. But because transunion did not do what they where suppose to do , I was declined and if this is not done today the following will happen . I will lay a formal complaint at the NCR and the consumers tribnal and on facebook and all social media sites. That you are preventing me from upgrading my credit score .
sS
stephan S's updateReviewer Update
07 Mar 2021, 10:18It such bad service all that i received back per email that my dispute was lodge with the incorrect department and it has been send to the correct department this comming week is 1 month ago that i received my clearance certificate with states that i am debt free, but transunion with the lack and unwillingness do to there job correctly decided not to update my profile and they should have done 7 to 10 working days after the receivement of the clearance certicate the first time . But it seems to me that they more willing to help other people then people of my raise and color that is the idea i am getting because since the 3 of march i have been trying to get hold of them and when i got hold of them i was told i cannot request another credit report because the one free one you get was send on the 25th of february i would not have phoned them if i have received the credit report on on this after 15 days of receivment of the clearance certificate my profile was not updated as yet. I am stating it now if this is not sorted by latest 11 of march i am laying a formal complaint and the omnuts man and the NCR , against Transunion because they are preventing me from upgrading my credit score so that i can take out a bond .
sS
stephan S's update07 Mar 2021, 10:18
Reviewer Update
It such bad service all that i received back per email that my dispute was lodge with the incorrect department and it has been send to the correct department this comming week is 1 month ago that i received my clearance certificate with states that i am debt free, but transunion with the lack and unwillingness do to there job correctly decided not to update my profile and they should have done 7 to 10 working days after the receivement of the clearance certicate the first time . But it seems to me that they more willing to help other people then people of my raise and color that is the idea i am getting because since the 3 of march i have been trying to get hold of them and when i got hold of them i was told i cannot request another credit report because the one free one you get was send on the 25th of february i would not have phoned them if i have received the credit report on on this after 15 days of receivment of the clearance certificate my profile was not updated as yet. I am stating it now if this is not sorted by latest 11 of march i am laying a formal complaint and the omnuts man and the NCR , against Transunion because they are preventing me from upgrading my credit score so that i can take out a bond .