BAD SERVICE, CONFLICTING INFORMATION AND POORLY TRAINED STAFF

<p>I called into the call center (***) on 9 January to request a free annual credit report. It was requested that I send proof of ID and residence which I duely did (Ticket# ********** ********** 84).</p> <p>I was told to wait 7 working days after which I can contact the call centre again and request my report. When contacting them after 7 working days, nobody in the call centre had a clue about what a ticket number is and informed me to call their disputes dept (their system was still not updated to show my proof of ID and residence has been received), who then referred me to their head office. Still no one could help me follow up on my query. I made a final phone call to the call centre on that day, when the agent advised me that I will automatically be sent my details to login to the website and pull my own report after 7 working days.</p> <p>When I contacted the call centre yesterday to do another follow up, I was now told that it takes 12 working days for them to update their system. In each and every phone call that I have made to Transunion, not ONE single agent ever gave me the same information, nor did anyone in their company have a clue what a ticket reference number was for.</p> <p>I have been sent from pillar to post, after 11 days have still not been able to get someone to either e-mail me my report, or grant access to their system. I still don't know what the correct process is as everytime I am given different information. When requesting to speak to a manager, I was told that they are in a meeting and that I should call back later</p> <p>I have now decided to not make any further calls, as no-one in this company is properly trained to deal with client queries, in my case a simple request for a credit report. A friend of mine also requested a report from Transunion recently in one single phone call, she was provided her report immediately, without any request to send proof of ID and residency.</p> <p>I hereby request that someone call me as a matter of urgency, this is appalling service, no consistency and no-one takes any accountability. After numerous phone calls and a lot of frustration, I have still not been able to obtain my free credit report.</p> <p>Thanks,</p> <p>Delia</p>