BAD SERVICE AND USELESS

I have tried to log into my account and it blocked me, so I have called them and they said that my email address that I have provided is wrong, so they have send me a message with a link to use, the first time it has gave me an error message I phone them again and they send the same sms again, I have tried it again and then it keeps on saying processing your details, so I have send them an email and phoned again, the consultant told me I will only receive feedback in 5 days.

This is pathetic because my credit score is still low even if I have paid all my accounts, so I can't get finance because of this, the companies say we must call Trans Union to help but they are useless.

I am going to take this matter to the ombudsman because they can't assist.