Bad service and support

<p>So I opened my TransUnion account only to realize it was the worst mistake I could ever do. The Personal Information column has the wrong information for my ID number. So I try to fix it... </p> <p> </p> <p>1st Support Ticket:</p> <p>I logged my first support ticket to get this Personal Information fixed, the response to the ticket I got was "Send your proof of ID via fax to some number.", after I actually uploaded my ID and proof of residence to the ticket when I created it. I can not believe you still have to fax documents anywhere. This is primitive for one. </p> <p> </p> <p>2nd Support Ticket:</p> <p>So I tried AGAIN, so log another support ticket to get my personal information fixed. 2 days later a consultant emails me and says she doesn't see anything wrong, and what I'm saying is not reflecting on my profile. So I take a screenshot of the information and reply to the ticket with the image, only to get a reply 6days! later that said "Please note should you wish to obtain your information you can order your updated credit report on www.mytransunion.co.za or call us on ***for telephonic assistance with your application."</p> <p> </p> <p>You are a totally useless service if you can not handle a simple request like this. </p>