BAD SERVICE AND NO HELP

BAD CUSTOMER SERVICE, NO HELP - I HAVE BEEN TRYING TO RESET MY PASWORD FOR A YEAR NOW, NUMEROUS EMAILS BACK AND FOUTH AND NOTHING HAPPENS - THERE WEBSITE IS UP TO ****. TRY AND RESET IT THERE AND IT SAYS SOMETHING WHEN WRONG AND YOU SHOULD EMAIL THEM. EMAIL THEM ... AFTER WEEKS THEY REQUEST ID AND PROOF OF RESIDENCE AND THE NO ONE REPLYS AFTER THAT - TRYING TO PHONE THEM ALSO TO NO AVAILABLE - STAFF NOT HELPING - USE CLEARSCORE OR OTHERS INSTED