Bad service

Good day,<br> I phoned Transunion for an offer I received via email (R20.00 p/month for report and score) because I received an error message when trying to make the payment. I was given the reference number [Ticket#***] but did not receive a call back.<br> I then phoned the call centre and clearly asked the lady if she needed my reference number and she said no she just needed my ID number. She then said I can pay R280.00 once of to which I agreed, not releasing it NOT the same product.<br> I wanted the report WITH the score, which the product on my reference number clearly stated.<br> I told her that I want it reversed because I wanted the report with the score. If she bothered to take my reference number she might have seen which report I was trying to buy.<br> She told me she cannot reverse because the money went through already. I am very unhappy because now I am paying for something I did not want!!<br> I also requested that the product be changed to the one I original requested as per my email, upon which she told me she cannot because it was an online offer only.<br>